So probably not good form to have your first blog be a rant so I will try my best not to. Why do people pay good money for crappy pool service and stay with it?!? San Diego has a ton of pool service companies and frankly having been in this business I know most are not that good but to stick with bad is just weird to me. Seriously is it the devil you know is better then the one you dont?
I should explain what prompted this question. We were called to do a swimming pool heater repair, excellent as always happy to do a pool repair. Show up and learn they have pool service but the heater was to complex for him to fix; ok good enough not all companies have experience with Jandy swimming pool heaters. First thing I notice is the high level of algae in the pool. Secondly notice the pump basket is put in backwards and blocking up all the debris in the pipes, get that all cleaned out and running better to find the filter pressure is very high. Take the filter out and I swear if this filter has been cleaned in the last year I would be shocked. Finally get the swimming pool running correctly and find the heater had just tripped the high limit cut off probably because of the bad flow caused by previous problems. Fix it and let the owners know what found, "yeah are pool guy really is not all that good and just shows up for a few minutes splashes around and leaves". I mention that we offer pool service we would be thrilled to have them on our pool route as they are right in the middle of our San Diego pool route. "Well good to know we will have to think about but you guys have been the best we will recommend you to everyone"
So is it that people don't like to have fire someone? Is it they are scared of change? Why, seriously why would people continue to pay good hard earned money and get crappy service? Here we run a top notch company, those on our pool route sing our praises, our rates and reasonable but yet it is like pulling teeth to get someone to change.
If you have pool service in San Diego we would certainly love to have you on our swimming pool route but more over I would like to know why people resist changing.
